SmartJute eCommerce is an initiative of JDPC under the Ministry of Textiles and Jute, committed to providing high-quality jute products through our virtual shop, smartjute.com.bd. The following terms govern the use of our site. By using smartjute.com.bd, you agree to adhere to these terms. If you do not agree, please refrain from using this site. Your continued use of this site constitutes acceptance of these terms.
We reserve the right to revise these terms at any time. Please review this page periodically for any updates. If you have any questions or concerns about our policies, feel free to contact us.
I. Product Information
As we adhere to the laws and regulations concerning jute products, not all items available in our physical stores may be offered on smartjute.com.bd. Prices listed on the website are in Bangladeshi Taka (BDT) and may be converted to other currencies for international customers. While we strive to maintain consistency, prices and availability may vary between online and physical stores.
i. Handcrafted
Please note that our jute products are handcrafted, and variations may occur. We endeavor to ensure that the product you receive closely matches the online representation.
ii. Product Availability
Our jute products are often produced in limited quantities and may not be restocked once sold out. While we make efforts to update our website promptly, some items may become unavailable after purchase due to quality standards or production constraints.
iii. Colours
We make every effort to display product colors accurately, but variations may occur due to individual monitor settings.
iv. Pricing
In the event of a pricing error, we reserve the right to refuse or cancel orders placed at incorrect prices.
v. Payment and Credit Note
We reserve the right to refuse or cancel orders within 14 working days of placement. If your order is canceled after payment, we will issue a credit note or refund the charged amount.
vi. Shipping and Processing Fees
Shipping and processing fees cover the cost of order fulfillment and delivery. Any loss or damage during transit will be compensated according to our policies. For detailed shipping and return policies, please refer to the respective sections on our website.
II. Inaccuracy Disclaimer
While we strive for accuracy, occasional errors or inaccuracies may occur in product descriptions, pricing, or availability. We reserve the right to correct such errors and update information without prior notice.
III. Legal Information
SmartJute.com.bd is owned and operated by JDPC under the Ministry of Textiles and Jute. All content on the website, including images, text, and trademarks, is protected by copyright and intellectual property laws. The website and its contents are intended for personal, non-commercial use. Any unauthorized use or reproduction of materials is prohibited. Disputes arising from the use of smartjute.com.bd will be governed by Bangladeshi laws and resolved through arbitration.
i. Limitation of Liability
While we strive to maintain the website's functionality, we do not guarantee uninterrupted or error-free operation. Users access the site at their own risk, and we shall not be liable for any damages resulting from its use.
ii. Indemnification
Users agree to indemnify and hold SmartJute, its officers, and affiliates harmless from any losses or damages resulting from violation of these terms or misuse of the site.
IV. Correspondence and Communications
We welcome feedback and comments from users but do not guarantee a response to all inquiries. Any submissions to smartjute.com.bd become the property of JDPC, and we reserve the right to use them as deemed appropriate. For specific terms regarding our loyalty programs, careers, or social media contests, please refer to the respective sections on our website.
Learn more about our Privacy Policy.
