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Return & Refund Policy

1. Returns Eligibility:

  • We accept returns within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging with all tags attached.

 

2. Non-returnable Items:

  • Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

  • Clearance or sale items are final sale and cannot be returned.

 

3. Return Process:

  • Contact our customer support team at support@smartjute.com.bd to initiate the return process.

  • Provide your order number, reason for return, and any relevant photos (if applicable).

  • Our team will guide you through the return process and provide you with a return shipping label (if applicable).

 

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or received in error.

  • We recommend using a trackable shipping service to ensure safe return delivery.

 

5. Refund Process:

  • Once we receive the returned item and inspect its condition, we will initiate the refund process.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 7-10 business days for the refund to reflect in your account.

 

6. Exchange Policy:

  • If you wish to exchange an item, please contact our customer support team to check product availability.

  • Exchange requests are subject to product availability and may require additional shipping fees.

 

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately.

  • Provide photos of the damaged or defective item for our assessment.

  • We will arrange for a replacement or issue a refund, depending on your preference.

 

8. Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.