1. Returns Eligibility:
We accept returns within 30 days of delivery.
Items must be unused, undamaged, and in their original packaging with all tags attached.
2. Non-returnable Items:
Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
Clearance or sale items are final sale and cannot be returned.
3. Return Process:
Contact our customer support team at support@smartjute.com.bd to initiate the return process.
Provide your order number, reason for return, and any relevant photos (if applicable).
Our team will guide you through the return process and provide you with a return shipping label (if applicable).
4. Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged, defective, or received in error.
We recommend using a trackable shipping service to ensure safe return delivery.
5. Refund Process:
Once we receive the returned item and inspect its condition, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.
Please allow 7-10 business days for the refund to reflect in your account.
6. Exchange Policy:
If you wish to exchange an item, please contact our customer support team to check product availability.
Exchange requests are subject to product availability and may require additional shipping fees.
7. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately.
Provide photos of the damaged or defective item for our assessment.
We will arrange for a replacement or issue a refund, depending on your preference.
8. Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.
